TERMS & POLICIES
By purchasing our product(s) you indicate that you have read and agree with the Terms & Policies detailed on this page.
All Items/Products by BMACHINA are released under the 4 different License main scenarios; Simple or Regular License, Extended License, Exclusive License or in some specific cases GNU General Public License. You have the right to use BMACHINA Independent Design Lab Products for personal or commercial projects as long as you respect the License you have acquired.
After we have successfully received your payment, your product information with download link will be sent to the email address you provided. This may take up to 24 hours but usually happens within minutes. Please ensure first you have checked your spam folder. If you do not receive an email after this time period, please contact us.
Please note: If you choose an Item/Product Customization like in a Logo for instance, you will receive the Item in up to 3 business days with changes you have previously selected. Although, during this period, you still can download the Item you have purchased as we show it in the preview without the customization.
If you opt to download the logo immediately you will receive the logo in JPG and Adobe Illustrator EPS format as is. The EPS file is editable. If you have Adobe Illustrator, CorelDraw or Inkscape installed on your system you will be able to edit the logo yourself – or give it to any designer/printer to edit for you.
If you opt to have changes made to the logo then you are welcome to request us the final version of the logo in additional formats. There is an extra charge of $50US for extra formats because we take it as a customization.
1. Support channels
We DO NOT provide support for Simple, Extended or Exclusive Licenses via Facebook, or Twitter. We DO NOT offer phone support as well. We may request you to provide us your purchase details through email to protect your confidential & secure details.
2. Scope of support
We only provide support for customized Logos, Actions, which cover everything required to ensure that all product pieces and features are working as advertised.
We DO NOT provide support for Logo Templates that are not customized by BMACHINA. Our Logos are provided by default as a Template in Standard Vector .EPS (Encapsulated Post Script) files, Highly recommended for Logo Design, usually under $32 US, and you are going to need a Vector based software to make your changes. That’s why they are so affordable.
However we are friendly people and we can guide through the edit process and provide you some basic guide lines. Please contact us if you need some help or have any queries.
3. Support hours
Our general support hours are Monday to Friday, 8am to 7pm (GMT+0 timezone), please be aware of possible time differences. During this time, we generally reply to any support queries in order received within 24 hours depending on the issue complexity and our workload, whilst we are also commit to answer any queries outside of these hours within 36 hours.
Due to the nature of BMACHINA products (Non-Tangible Digital Goods), it is not possible to “return” the product therefore we DO NOT offer refund after purchase is made. However, we want you to be 100% satisfied and happy with your purchase. If you are having any issue with the file, trouble setup, or have any questions, please contact us via email, we will do our best to resolve the problem.
All products are property of BMACHINA Independent Design Lab. You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.
We do not share your personal information, Site or email user information collected by us as you interact with the Site with third parties except: 1) as necessary in connection with support of the Site (such as third party credit card processors) or 2) when deemed necessary by us in order to enhance the information provided. Other than the foregoing, we use such information solely for its own purposes.
– We reserve the right to change or modify the current Terms & Policies with no prior notice.