BMACHINA Design Laboratories Terms & Conditions of Use
Use of the Website is available only to persons who can form legally binding contracts under the Information Technology Act, 2000. Persons who are “incompetent to contract” within the meaning of the Information Technology Act, 2000 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the BMACHINA website and shall not transact on or use the website. As a minor, if you wish to use or transact on the website, such use or transaction may be made by your legal guardian or parents on the Website. BMACHINA reserves the right to terminate your membership and/or refuse to provide you with access to the Website if it is brought to BMACHINA’s notice or if it is discovered that you are under the age of 18 years.
Your Account and Registration Obligations
TERMS & POLICIES
By purchasing our product(s) you indicate that you have read and agree with the Terms & Policies detailed on this page.
All Items/Products by BMACHINA are released under the 4 different License main scenarios; Simple AKA Standart or Regular License, Extended License, Exclusive License or in some specific cases GNU General Public License. You have the right to use BMACHINA Independent Design Lab Products for personal or commercial projects as long as you respect the License you have acquired.
After we have successfully received your payment, your product information with a download link will be sent to the email address you provided. This may take up to 24 hours but usually happens within minutes. Please ensure first you have checked your spam folder. If you do not receive an email after this time period, please contact us.
Please note: If you choose an Item/Product Customization like in a Logo, for instance, you will receive the Item in up to 3 business days with changes you have previously selected. Although during this period, you still can download the Item you have purchased as we show it in the preview without the customization.
If you opt to download the logo immediately you will receive the logo in JPG and Adobe Illustrator EPS format as is. The EPS file is editable. If you have Adobe Illustrator, CorelDraw or Inkscape installed on your system you will be able to edit the logo yourself – or give it to any designer/printer to edit for you.
If you opt to have changes made to the logo then you are welcome to request us the final version of the logo in additional formats. There is an extra charge of $50US for extra formats because we take it as a customization.
1. Support channels
We DO NOT provide support for Simple, Extended or Exclusive Licenses via Facebook, or Twitter. We DO NOT offer phone support as well. We may request you to provide us your purchase details through email to protect your confidential & secure details.
2. Scope of support
We only provide support for customized items, Actions, which cover everything required to ensure that all product pieces and features are working as advertised.
We DO NOT provide support for Logo Templates that are not customized by BMACHINA. Our Logos are provided by default as a Template in Standard Vector (.EPS) (Encapsulated PostScript) files, Highly recommended for Logo Design, usually under $32 US, and you are going to need a Vector based software to make your changes. That’s why they are so affordable.
However, we are friendly people and we can guide through the editing process and provide you with some basic guidelines. Please contact us if you need some help or have any queries.
3. Support hours
Our general support hours are Monday to Friday, 8 am to 7 pm (GMT+0 timezone), please be aware of possible time differences. During this time, we generally reply to any support queries in order received within 24 hours depending on the issue complexity and our workload, whilst we are also committed to answering any queries outside of these hours within 36 hours.
Due to the nature of BMACHINA products (Non-Tangible Digital Goods), it is not possible to “return” the product, therefore, we DO NOT offer a refund after purchase is made. However, we want you to be 100% satisfied and happy with your purchase. If you are having any issue with the file, trouble setup, or have any questions, please contact us via email, we will do our best to resolve the problem.
All products are a property of BMACHINA. You may not claim intellectual ownership to any of our products, modified or unmodified.
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.